Terms and Conditions

BACKGROUND:

These Terms and Conditions are the standard terms for the sale of goods by, and the use of the website of, Fleurs de la Fontaine, whose main trading address is Unit3, Pineham Farm, Unit 3, Haversham MK19 7DP. VAT Reg No: 330021573

1. Definitions and Interpretation
   1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
      

      “Business Day”	means, any day other than a Saturday, Sunday or bank holiday;
      “Calendar Day”	means any day of the year;
      “Contract”	means the contract for the purchase and sale of Goods, as explained in Clause 2;
      “Goods”	means the goods which are to be supplied by Us to you as specified in your Order (and confirmed in Our Order Confirmation);
      “Price”	means the price payable for the Goods;
      “Special Price”	means a special offer price payable for Goods which We may offer from time to time;
      “Order”	means the order you place on our Website for the Goods;
      “Order Confirmation”	means Our acceptance and confirmation of your Order as described in Clause 2;
      “We/Us/Our”	means Fleurs de la Fontaine, whose main trading address is Pineham Farm, Unit 3, Haversham MK19 7DP; and
      “Website”	https://fleursdelafontaine.uk/

   2. Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, text message or other means.
2. The Contract
   1. These Terms and Conditions govern the sale of goods by Us and will form the basis of the Contract between Us and you. Before making your Order, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.
   2. Nothing provided by Us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our discretion, accept.
   3. A legally binding contract between Us and you will be created upon Our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing.
   4. We shall ensure that the following information is given or made available to you prior to the formation of the Contract between Us and you, save for where such information is already apparent from the context of the transaction:
      1. The main characteristics of the Goods;
      2. Our identity and contact details (set out below in Clause 11);
      3. The total Price for the Goods including taxes or, if the nature of the Goods is such that the Price cannot be calculated in advance, the manner in which it will be calculated;
      4. Where applicable, all additional delivery charges or, where such charges cannot be calculated in advance, the manner in which they will be calculated;
      5. Where applicable, the arrangements for payment, delivery and the time by which We undertake to deliver the Goods;
      6. Our complaints handling policy;
      7. We shall ensure that you are aware of Our legal duty to supply goods that are in conformity with the Contract; and
      8. Where applicable, details of after-sales services and commercial guarantees.
3. Description and Specification of Goods
   1. We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided in Our sales and marketing literature. We cannot, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate.
   2. If you receive any Goods that do not conform to the Contract, please refer to Clause 7.
   3. If We find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. If, as a result of any such error or omission, you have received the wrong Goods, you may return those Goods to Us as provided in Clause 7. If, as a result of any such error or omission, you have paid too much, We will refund the excess paid for the Goods.
   4. We reserve the right to make any changes in the specification of the Goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.
4. Orders
   1. All Orders for Goods made by you will be subject to these Terms and Conditions.
   2. You may not change your Order once it is placed, due to the customised nature of the Goods ordered.
   3. We may cancel your Order at any time before We despatch the Goods in the following circumstances:
      1. the Goods are no longer in stock and We are unable to re-stock (if, for example, the Goods are discontinued); or
      2. an event outside of Our control occurs (please see Clause 10 for events outside of Our control).
   4. If We cancel your Order under sub-Clause 4.3 and you have already paid for the Goods under Clause 5, the payment will be refunded to you within 14 days. If We cancel your Order, the cancellation will be confirmed by Us in writing.
5. Price and Payment
   1. The Price of the Goods will be that shown in Our price list in force at the time of your Order. If the Price shown in your Order differs from Our current Price We will inform you upon receipt of your Order.
   2. If We quote a Special Price which is different to the Price shown in Our current price list, the Special Price will be valid for 7 days or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement. Orders placed during this period will be accepted at the Special Price even if We do not accept the Order until after the period has expired.
   3. Our Prices may change at any time, but these changes will not affect any Orders that We have already accepted.
   4. We have made every reasonable effort to ensure that Our Prices, as shown in Our current price list are correct. Prices will be checked when We process your Order. If the actual Price of the Goods is lower than that stated in your Order, you will be charged the lower Price. If the actual Price of the Goods is higher than that stated in your Order, We will ask you how you wish to proceed.
   5. All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where We have already received payment in full from you.
   6. Our Prices include the cost of delivery where you are ordering Goods to be delivered within the UK. For delivery outside the UK, delivery costs are excluded, and will be added on to the final sum due.
   7. All payments for Goods must be made in advance before We can despatch the Goods to you.
6. Delivery
   1. Please note that delivery is available worldwide, subject to clause 5.7 above.
   2. When We provide you with an Order Confirmation, We will provide an estimated delivery date. Please note that estimated delivery dates may vary according to the availability of Goods, your location, and circumstances beyond Our control. Unless agreed otherwise, the Goods will be delivered without undue delay and in any case no later than 30 Calendar Days after the date on which the Contract is formed.
   3. Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Goods.
   4. If for any reason We are unable to deliver the Goods at your chosen delivery address, We will leave a note informing you that the Goods have been returned to Our premises, requesting that you contact Us to arrange re-delivery.
   5. The risk for the Goods remains with Us until delivery is complete as defined in sub-Clause 6.4 at which point it will pass to you.
   6. You own the Goods once We have received payment in full for them.
   7. Please note carefully the following:
      1. If We refuse to deliver the Goods, you may treat the Contract as being at an end and We will reimburse you without undue delay.
      2. If delivery of the Goods within the agreed time period or at the agreed time was essential (taking into account the relevant circumstances at the time the Contract was formed) and We fail to deliver, you may treat the Contract as being at an end and We will reimburse you without undue delay.
      3. If you have told Us that delivery within the agreed time period or at the agreed time was essential and We fail to deliver, you may treat the Contract as being at an end and We will reimburse you without undue delay.
   8. If any of the events in sub-Clause 6.7 occur you may, instead of treating the Contract as being at an end, specify a new delivery time or time period. If We continue to fail to deliver the Goods, you may treat the Contract as being at an end and We will reimburse you without undue delay.
   9. If, despite the events in sub-Clause 6.7 and 6.8, you choose not to treat the Contract as being at an end, your right to cancel your Order or to reject the Goods will be unaffected. If you do so, We will reimburse you without undue delay.
7. Faulty, Damaged or Incorrect Goods
   1. By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.
   2. Beginning on the day that you receive the Goods (and ownership of them) you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above. If you do not wish to reject the Goods, or if the 30 Calendar Day period has expired, you may request that the Goods are repaired or replaced. Within the first six months after you have received the Goods, you are entitled to a repair or replacement unless We can prove that the defect was not present at the time you bought the Goods. After the first six months, you must prove to Us that the defect was present at the time of purchase in order to qualify for a repair or replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In some cases, if repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.
      If you request a repair or replacement during the first 30 Calendar Day period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days.
      If, after a repair or replacement, the Goods still do not conform (or if We cannot repair or replace them, as described above, or have failed to act within a reasonable time and/or without causing you significant inconvenience), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.
      If you exercise this final right to reject the Goods more than six months after you receive them (and ownership of them), we may reduce any refund to reflect the use you have had out of the Goods.
      Within a period of six years after you receive the Goods (and ownership of them), if the Goods do not last a reasonable length of time (depending upon their nature), you may be entitled to a partial refund. Please be remember that after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
   3. Please note that you will not be eligible to claim under this Clause 7 if We informed you of any faults, damage or other problems with the Goods before your purchase of them; if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 7 merely because you have changed your mind. Please refer to Clause 8 for details of what to do if you change your mind.
   4. To return Goods to Us for any reason under this Clause 7, you may return them to Us by post or another suitable delivery choice. We will be fully responsible for the costs of returning Goods under this Clause 7 and will reimburse you where appropriate.
   5. Refunds (whether full or partial, including reductions in price) under this Clause 7 will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund.
   6. Any and all refunds issued under this Clause 7 will include all delivery costs paid by you when the Goods were originally purchased.
   7. For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
8. Returning Goods If You Change Your Mind
   1. If you are not satisfied with any Goods purchased from Us you have the right to return them in exchange for a refund or a replacement, subject to the provisions of this Clause 8. This Clause 8 does not apply to Goods that are not in compliance with the Contract and your legal rights. For such Goods, please refer to Clause 7.
   2. If you wish to return Goods to Us under this Clause 8 you must do so within 14 Calendar Days of taking delivery, telling Us why you wish to return the Goods.
   3. All Goods must be returned to Us under this Clause 8 in their original condition, accompanied by proof of purchase.
   4. Refunds or replacements will be issued to you immediately if you return Goods to Us in person or within 14 Calendar Days of Our receipt of the Goods if you return Goods to Us by post or similar delivery service.
   5. If the Goods have been customised to your Order, We are not required to issue a refund, unless Cause 7 applies.
9. Our Liability
   1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
   2. We only supply Goods for domestic and private use. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). By making your Order, you agree that you will not use the Goods for such purposes. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
   3. Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
   4. Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.
10. Events Outside of Our Control (Force Majeure)
    1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
    2. If any event described under this Clause 10 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
       1. We will inform you as soon as is reasonably possible;
       2. Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
       3. We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
       4. If the event outside of Our control occurs, We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;
11. Communication and Contact Details
    1. If you wish to contact Us, you may do so by telephone at 07887780940 or by email at hello@fdlf.uk.
12. Complaints and Feedback
    1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
    2. If you wish to complain about any aspect of your dealings with Us, please contact Us by email to hello@fdlf.uk.
13. How We Use Your Personal Information (Data Protection)
    1. All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
    2. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our privacy and cookie policy available on the Website.
14. Other Important Terms
    1. We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms will be transferred to the third party who will remain bound by them.
    2. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
    3. The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
    4. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
    5. No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
15. Use of the Website
    1. When you use our Website, whether to make a purchase or otherwise, you agree to these Terms and Conditions. If you do not agree to them, please do not use the Website.
    2. You have permission for temporary use of the Website, but We can withdraw or change the Website at any time without informing you and without being legally responsible to you.
    3. You must treat all passwords and other security information as confidential. If We think you have failed to keep confidentiality, We may disable any security information (including passwords).
    4. We frequently update the Website and make changes to it, but We do not have to do so. No material on the Website is intended to contain advice, and you should not rely on it. We exclude all legal responsibility and costs for reliance placed on the Website by anyone.
    5. We own all intellectual property rights in the Website and any material posted on it. They are protected by copyright. You may print one copy and download extracts of any page on the Website for your personal reference, but not for commercial use without a licence from Us.
    6. We exclude any loss to you arising from your use of the Website, and for any loss of income, profit, business, data, contracts, goodwill or savings. We also exclude, as far as legally possible, all terms and warranties implied by law or statute.
    7. We do not exclude legal responsibility for death or personal injury due to Our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else that may not be excluded by the law.
    8. If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the Website will end immediately. We will report you to the relevant authorities and give them your identity.
16. Governing Law and Jurisdiction
    1. These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
    2. As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.
    3. Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.